[SR] Upgrading and Buying New Prior to a Release

1. Question

1.1 A user wants to know how the upgrade options work in the period before the release of a new Lumion major version (example: the release of Lumion 11 after Lumion 10)

1.2 User quote:

Hi, I mean to remember that there is a date of which when you buy the new version of Lumion close to a new version being released - there is a discounted upgrade. When is this likely to be for Lumion 11? 

2. Standard Reply:

2.1 Answer:

[...]

There haven't been any announcements about potential discounts for Lumion [//X//] yet so I can only tell you what happened in previous years.

• Buying a new Lumion Seat would give you a free upgrade if the new Seat was purchased up to one month before the release of the major annual upgrade. This was usually in October.
• 'Gradual' discounts also applied if the new Lumion Seat was purchased earlier than that (from July 1 onwards).

At the moment, the upgrade table (per Seat) looks like this:

[...]

3. Cause/Background information:

3.1 References: Zendesk Support Request and Zendesk Support Request

3.2 Information: the Customer Care team is well equipped to answer questions of this sort. If in doubt, get in touch with them

3.3 Editor's notes:

We start getting these questions around September-October.  So let’s have a set of Std Replies to cover most situations as put them in IKB rather than searching the tickets

Note that customers can always upgrade at any time

4. See also:

• Knowledge Base: How do you upgrade your License Key?
• Knowledge Base: Is it possible to upgrade from Lumion to Lumion Pro?